Help Center

Free ($0): 25 contacts, 20 Memorial Wall photos, Simple obituary only, no eulogy. Premium ($9.99/year): 1,000 contacts, 200 photos, full AI-assisted obituary and eulogy. Lifetime ($79.95, one time): everything in Premium, plus the delegate activation fee is already included.

As little or as much as you want. The more information you enter, the more accurately Youllogy's AI can draft your obituary and eulogy.

You can share your Memorial Wall with any of your contacts at any time. Your obituary and eulogy only become available for viewing after you pass.

No. Youllogy will never share or sell your information.

Yes, either direction - use the Gift Card button on the home screen. You can buy an individual year ($9.99), multiple years ($9.99 x number of years), or Lifetime ($79.95).

No - only if you share your own login credentials with them. Delegates only gain access after you've passed and the death notice has been activated.

Yes, from Settings - you'll confirm by email before it's final. This permanently deletes your obituary, Memorial Wall (including photos), contacts, and delegates; it does not delete your billing/payment history, which is retained for accounting purposes. No refund is given for early cancellation. Your delegate can only delete your account after you've passed.

Up to 25 on the Free plan, or 1,000 on Premium or Lifetime. You can also import contacts from a CSV file.

That contact gets an email within 24 hours letting them know you're using Youllogy and have added them to your contacts - just a notification, with no personal information shared beyond your name.

An optional message you write for one specific contact, sent to them only at the time of your passing.

No - only for the contacts you select as delegates.

Yes to both. Edit the contact at any time; to add them as a delegate, check the Delegate box and add their phone number, then save.

A delegate is the person you appoint to activate your account when you pass, using credentials sent to them when they accept the role. Without at least one delegate, no one can activate your death notice or access your obituary, eulogy, and Memorial Wall.

Once you confirm they're 18 or older and click Send, they're invited by email to accept. The status next to their name changes from Pending to Active once they accept - you don't have an active delegate until at least one has.

It means they're indicating you've passed and your contacts should be notified. You'll be notified immediately and have 24 hours to cancel the notification if it was sent by accident or without cause - after that, delegates are informed the system is ready to send.

Yes, as many as you want - though we recommend not too many, to avoid confusion about who's responsible. If you have multiple, consider naming one as your primary and letting them know.

Yes, at any time from the Delegates page. Removing someone only deselects their delegate role - it doesn't remove them from your contacts. You can re-invite them (or anyone else) as a delegate later.

A decline shows next to their name in your contact list, and you'll need at least one other active delegate. If a delegate loses their credentials while you're still alive, remove and re-invite them to get a fresh set - for security, lost credentials can't be recovered after you've passed.

Essential is a short death notice - a few sentences with name, spouse, children, and service details, like a message you'd send to contacts. Complete is a full obituary - a rich, AI-assisted narrative drawing on your life story, education, military service, hobbies, and community, in a Traditional, Religious, or Modern tone. Eulogy builds on everything in your Complete Obituary, plus any additional anecdotes you add, in a narrative-first layout of 1, 2, or 4 pages, in a Traditional or Humorous tone.

Essential is simply a shorter version of Complete, so there's no need for both.

No - they reuse everything you already entered for the Essential Obituary.

Once you've entered your information, click Draft with AI, then Draft My Obituary (or Draft My Eulogy). Review the result and click Use This to keep it, Edit to adjust it yourself, or Generate New Version to try again.

Make sure you click Save after filling in or modifying a page - changes aren't kept automatically.

Yes, at any time using the Preview button on that page.

Those are Premium features, available with the Premium or Lifetime plan.

Up to 25 on the Free plan, or 1,000 on Premium or Lifetime.

Yes - you can crop (horizontally or vertically) and zoom from Edit Memorial Wall.

Yes to both - reorder photos any time, and choose 5, 10, or 15 seconds per slide in Edit Memorial Wall.

Yes, a different message for each photo. If the audio runs longer than the slide's display time, that photo stays on screen until the audio finishes.

Make sure you click the Play (triangle) icon at the bottom left of the screen to start it.

Yes - you'll get an email one month before your renewal, with instructions to log in and pay.

No to both. We don't store your card number, and we never charge it without your authorization.

Yes - choose 1 to 6 years, or select the Lifetime plan for $79.95.

No - what you've already paid is credited toward the Lifetime fee. After 3 years of payments, the upgrade is a flat $49.